Refund policy

Return and Refund Policy

We want our customers to be satisfied with their purchases. If you are not satisfied with your order, you may request a return within 14 days of receiving the product.

Returned products must be unused, in their original condition, and with the original packaging where applicable.

To request a return or refund, please contact us at francisalexanderwood2026@hotmail.com with your order details and the reason for the request.

Approved refunds will be processed to the original payment method. Refund processing times may vary depending on the payment provider.

Return shipping costs may apply unless the product is faulty, damaged, or incorrect.

This policy does not affect your statutory rights under applicable UK consumer law.